Frequently Asked Questions
Everything you need to know about shopping with Ziella.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?
Ziella.co accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my package after it ships?
Yes, once your order has been dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I contact customer support?
Our team is available 24/7 via email at [email protected] or through the live chat feature on our website for any inquiries or assistance.